Customer Policy
Shipping
We will ship your order within 24- 48 hours.
Most of what we carry is available for immediate delivery.
Our Orders are shipped via Parcelforce and TNT.
Accelerated delivery is available upon request.
Returns
We don’t accept returns unless the merchandise is damaged.
We are not responsible for wrong sizes or unwanted merchandise.
Damages
You must call your sales representative within 5 days of receipt for a return authorization number.
Send back only the style that has been approved.
Write the RA number and your sales rep’s name on the outside of the box and ship it back to us within 3 days of obtaining the RA number.
If the Ra number is not printed on the outside of the box, it will be at risk for being refused at our warehouse and returned back to you at your additional cost.
We do not pay shipping costs for returning damaged merchandise.
Refused
If a COD order is refused, we can reship it with your approval.
You will be charged the extra shipping and handling of the box that was sent back to us.
We would like to thank you for making our business successful and we hope that the service that we provided to you is always outstanding.
Management
mailto:info@superdezigns.co.uk